User Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you use Aztec Riches. We take privacy seriously and describe below the types of data we process, how we use it to provide our services, and the choices available to players in Canada.
Types of data we collect
We collect different categories of information to operate accounts, process transactions, and maintain security. This includes personal data, technical data, and transactional data.
Personal data
Personal data may include your full name, date of birth, mailing address, email address, telephone number, and any identity documents you provide for account verification. We also collect payment details needed to process deposits and withdrawals. We only request information that is necessary to open and manage your account and to meet legal obligations.
Technical data
Technical data covers information about how you access our services, such as IP address, device type, browser and operating system, screen resolution, and language settings. We also use cookies and similar technologies to remember preferences and support site functionality.
Transactional data
Transactional data includes your game activity, betting and staking history, deposit and withdrawal records, bonuses applied, and dispute or support interactions. This data helps us process payments, resolve issues, and provide tailored support.
How we use your information
We use collected information to create and manage accounts, process transactions, verify identity, detect and prevent fraud, provide customer support, and improve service reliability. We may also use aggregated or anonymized data for analytics and performance monitoring. Where required, we will use personal information to comply with legal or regulatory obligations.
Data protection practices
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, or disclosure. Access to personal data is limited to staff and third-party providers with a need to know. We retain personal data only as long as necessary to provide services, meet legal requirements, or resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, performance measurement, and analytics. You can manage cookie preferences through your browser settings or via any preference tools we provide on-site. Disabling certain cookies may affect site functionality.
User rights
Canadian users have rights regarding their personal information, including access, correction, deletion, and the right to object to certain processing. To exercise these rights, sign in to your account and update your profile where available, or contact us directly at [email protected]. We will handle requests in accordance with applicable law.
Access, correction, and deletion
You can review and update most account information by signing in and editing your profile. For information that cannot be changed in your account, submit a request to [email protected]. We will verify your identity before fulfilling requests to protect account security.
Information sharing and third parties
We share personal information with third-party service providers who perform services on our behalf, such as payment processors, identity verification services, and analytics providers. We may disclose information if required by law or to protect safety and rights. Your data may be processed outside Canada where our service providers operate; in such cases we take steps to protect your privacy.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes, we will notify registered users or post a prominent notice on our site. Continued use of AztecRiches after changes indicates acceptance of the updated policy.