Contact Us
If you need help with your account at Aztec Riches, our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. You can reach us by live chat, email or phone and we aim to respond promptly. For promotion or loyalty enquiries, include your username and a short description to help AztecRiches resolve your issue faster. Our team supports Canadian players across provinces.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email reply within one business day) |
| General enquiries | [email protected] (billing, account and verification queries) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments) |
| Phone | +1 416 593 7482 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 ET; phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, your account ID, and up-to-date contact details to help us respond faster. Without complete information, processing may be delayed, so double-check attachments and contact info before sending.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. More complex issues, such as account verification, payment investigations, or technical troubleshooting, may take longer depending on the case and required checks. We will keep you updated by email and live chat and provide an estimated timeline if additional time is needed.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the site. Please share any thoughts on games, payments, promotions, or usability and our team will review them carefully. Your input helps us prioritise fixes and enhancements so we can make the experience clearer and more reliable for Canadian players. Thank you for taking the time to help us improve.